[vc_row][vc_column][kapee_heading title_tag=”h4″ title_align=”left” title_separator=”underline” title=”Frequently Asked Questions”][kapee_accordion icon=”triangle” active_tab=”1″ toggle=””][vc_tta_section title=”Q: How can I order” tab_id=”1559404497869-d7ba4538-2dc6″][vc_column_text]A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why should I buy online?” tab_id=”1559404497914-9576fa4d-7368″][vc_column_text]Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What information should I input when ordering?” tab_id=”1559404497963-4b60b8d6-191a”][vc_column_text]Our online ordering system will ask for all the important information you should submit.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What payment methods can I use?” tab_id=”1559404498021-f8d3ddfb-ad84″][vc_column_text]You can use all the major credit and debit cards.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if the payment is not accepted?” tab_id=”1559404498072-da555528-e89b”][vc_column_text]Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact support@godado.co.za notifying us about the problem.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I change delivery address?” tab_id=”1707496609111-d87ca5d7-3d56″][vc_column_text]Sign in to your account and go to “my account”. On “my account” you can change all your contact information.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the terms and conditions?” tab_id=”1707496654209-7103cd15-f9f4″][vc_column_text]You can see the terms and conditions[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I cancel my order?” tab_id=”1707496653888-da425979-7844″][vc_column_text]If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact returns@godado.co.za . Please note we do not offer refunds, but will credit your account and the credit may be used to purchase other products on our websit[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have the product in stock?” tab_id=”1707496653387-7ecc4269-4d8e”][vc_column_text]All the products which are shown on our site are available. Order lead time depends on the products and quantities.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to contact customer service?” tab_id=”1707496652690-15c57708-7764″][vc_column_text]If you have question regarding our online store (ordering, account questions, technical questions, pricing and shipping issues), please contact support@godado.co.za[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I return a product?” tab_id=”1707497851208-fd319745-c4b3″][vc_column_text]If you want to return a product, please contact returns@godado.co.za[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to contact customer service?” tab_id=”1707497848995-f31dc862-a70b”][vc_column_text]Go to this page https://godado.co.za/ and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I retrieve my password?” tab_id=”1707497932954-077ca790-dcd6″][vc_column_text]You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I change my personal details or email address?” tab_id=”1707497932128-03a1c453-5fc1″][vc_column_text]You can easily change all your information on your account. Go to login page (https://godado/login) and log in, then click “my account” and “edit”. Here you can change all your contact information[/vc_column_text][/vc_tta_section][vc_tta_section title=”Security” tab_id=”1707497982957-b054352f-fc3c”][vc_column_text]Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I track my order?” tab_id=”1707498019976-915bca9e-8449″][vc_column_text]We will send you the tracking code/link of the shipment when the parcel has been sent.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Shipping time?” tab_id=”1707498019567-15d46a15-08ce”][vc_column_text]Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Shipping cost?” tab_id=”1707498008740-28aa096b-3321″][vc_column_text]Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Changing the shipping address?” tab_id=”1707498068381-21b4d029-b86a”][vc_column_text]You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.[/vc_column_text][/vc_tta_section][/kapee_accordion][/vc_column][/vc_row]